Full Legal Disclaimer and Liability Waiver

For CoupleWin, LLC

Company: CoupleWin, LLC ("CoupleWin," "we," "our," or "us")
Website: www.couplewin.com
Effective Date: 8/30/2026 | Last Updated: 8/30/2026

1. Acknowledgment and Acceptance

By registering for, accessing, or using any CoupleWin programs, video tutorials, resources, or related services ("Services"), you ("Participant," "Client," "Subscriber," or "User") acknowledge that you have read, understood, and agree to this Disclaimer and Liability Waiver ("Agreement").

If you do not agree, you must not use our Services. Your use of the Services is also subject to our Privacy Policy.

CoupleWin is offered as a monthly recurring subscription service. By subscribing, you expressly agree to the subscription terms, auto-renewal, and cancellation provisions in Section 3 below.

Payments are processed through third-party providers. CoupleWin does not store or control payment information and is not responsible for errors, security breaches, or issues arising from third-party payment processors.

2. Nature of Services

CoupleWin provides relationship coaching, communication training, and personal growth education through online videos, courses, and materials.

CoupleWin is not a mental health provider, medical practice, financial advisor, or licensed marriage or other counseling service.

The Services are educational and informational only and are intended to promote general well-being and communication skills. They are not a substitute for professional counseling, therapy, medical, psychological, psychiatric, or financial services.

No part of our services are intended to supplant or offer an opinion as to the propriety or effectiveness of professional counseling or other treatment from a licensed healthcare provider or clergy member. In fact, you are expressly encouraged to take the information, tools, and strategies published by CoupleWin to your healthcare provider or clergy member and seek his/her advice on how best to implement them in your relationships.

3. Subscription, Billing, Auto-Renewal, and Cancellation

By subscribing to CoupleWin, you expressly agree to the following billing and cancellation terms. This section is a material part of the Agreement.

3.1 Subscription Fee

The current subscription fee is $9.99 per month, plus any applicable sales tax. Your subscription begins immediately upon successful payment and continues until you cancel as described below.

3.2 Auto-Renewal Authorization

YOUR SUBSCRIPTION AUTOMATICALLY RENEWS EACH MONTH. By providing your payment information at signup, you authorize CoupleWin and its third-party payment processors to automatically charge your provided payment method the then-current monthly subscription fee on the same calendar day each month (or the closest available date if that day does not exist in a given month), until you cancel.

Renewal charges will occur without further notice or authorization from you, other than the confirmation described in Section 3.3.

3.3 Renewal Notice and Confirmation

We will send you a confirmation email at the email address associated with your account after each successful subscription charge, including the amount charged and the next scheduled renewal date. If required by applicable law in your state of residence, we will also send an advance renewal notice before your renewal is charged.

3.4 How to Cancel

You may cancel your subscription at any time through:

• Your account settings at www.couplewin.com/login, or
• By emailing us at [email protected] with "Cancel Subscription" in the subject line.

Cancellation takes effect at the end of your then-current paid billing cycle. You will retain access to the Services through the end of that cycle. No further charges will be made after cancellation is processed.

Simple cancellation: We provide a cancellation mechanism that is at least as simple as the signup process, as required by the FTC's Negative Option Rule and applicable state law. You are not required to speak with a representative, undergo retention offers, or complete additional steps beyond those described above.

3.5 No Refunds

All subscription charges are non-refundable, including for partial months of service. If you cancel mid-cycle, you will not receive a prorated refund for the remainder of that cycle. You will retain access through the end of your paid period.

Exceptions:

• Refunds required by applicable law will be honored.
• California residents: See Section 3.9 for state-specific rights.
• If a charge occurs due to a technical error or unauthorized charge, contact [email protected] and we will review your request in good faith.

3.6 Free Trials and Promotional Offers

If we offer a free trial, promotional discount, or introductory pricing, the specific terms (including trial length, promotional price, and conversion date) will be clearly disclosed at signup.

Unless you cancel before the trial or promotional period ends, your subscription will automatically convert to a paid subscription at the then-current standard monthly rate ($9.99/month or the then-published price) and your payment method will be charged accordingly.

3.7 Price Changes

CoupleWin reserves the right to modify subscription pricing at any time. If we increase the price of your subscription, we will provide at least thirty (30) days' advance notice via the email address associated with your account before the new price takes effect.

Your continued use of the Services after the effective date of the price change constitutes your acceptance of the new price. If you do not agree to the new price, you may cancel your subscription before the new price takes effect using the cancellation procedures in Section 3.4.

3.8 Failed Payments and Suspension

If your payment method is declined or a charge otherwise fails, we may:

• Attempt to retry the charge on your existing payment method,
• Contact you to update your payment information, and/or
• Suspend or terminate your subscription and access to the Services if payment cannot be collected within a reasonable period.

You are responsible for keeping your payment method current and valid.

3.9 California Residents (Automatic Renewal Rights)

If you are a California resident, you have the following rights under California Business and Professions Code Section 17600 et seq.:

• Clear and conspicuous disclosure of auto-renewal terms before you were charged (satisfied by this Section 3).
• Acknowledgment of the auto-renewal terms via email after purchase.
• The ability to cancel online in the same manner as you signed up.

To exercise these rights or request cancellation, use the cancellation procedures in Section 3.4 or email [email protected] with "California Subscription Request" in the subject line.

3.10 Access After Cancellation or Termination

Upon cancellation, non-payment, or termination of your subscription for any reason, your access to the Services (including all videos, materials, downloadable resources, and account features) will end at the conclusion of your paid billing period.

CoupleWin does not guarantee retention of your account data, progress tracking, or user-submitted content after cancellation or termination. If you wish to retain any such data, you must download or save it before cancellation takes effect.

You may re-subscribe at any time. Re-subscription may be subject to the then-current pricing and terms.

4. No Therapist–Client Relationship

Participation in CoupleWin Services does not create a therapist–client, counselor–client, or doctor–patient relationship between you and CoupleWin or any of its coaches, contributors, or representatives.

All materials are for personal education and relationship enrichment only. They are not intended to, and should not be treated as, professional medical or therapeutic advice or counseling. Communications with CoupleWin are not confidential and are not protected by any professional privilege.

5. Health and Medical Disclaimer

• CoupleWin does not diagnose, treat, cure, or prevent any disease, disorder, or mental health condition, nor does it provide couples, family, or marriage counseling of any kind.
• CoupleWin's staff, instructors, and contributors are not licensed mental health professionals (unless explicitly stated), and even if they are, you expressly understand and acknowledge that the services they provide, and your interactions with them, are not therapy or counseling of any kind.
• If you have health concerns, anxiety, depression, or material or significant relationship distress, consult a licensed medical or mental health professional, clergy member, or other qualified professional.
• You understand that you are solely responsible for your health and well-being.

6. Financial and Relationship Advice Disclaimer

CoupleWin may include discussions on financial topics such as budgeting, spending habits, or money-related relationship issues. You acknowledge and agree that:

• CoupleWin is not a financial advisor, investment advisor, accountant, or legal professional.
• Any financial examples or suggestions are provided solely for educational and relational communication purposes, not as professional financial guidance.
• You are solely responsible for your own financial decisions, and CoupleWin shall not be liable to the fullest extent permitted by law for any loss, damage, or adverse outcomes — including financial losses, business decisions, or disputes — resulting from reliance on any such information.
• You should always consult a qualified financial professional for financial or investment advice.

7. Personal Responsibility and Assumption of Risk

By participating, you acknowledge that:

• You voluntarily assume all risks related to participation in any CoupleWin Services.
• You are solely responsible for any relationship, emotional, or personal decisions made as a result of participation.
• CoupleWin makes no guarantees or representations regarding relationship outcomes, satisfaction, or success.

8. Limitation of Liability

• CoupleWin, its owners, affiliates, officers, employees, contractors, and agents shall not be liable to the fullest extent permitted by law for any direct, indirect, incidental, consequential, or punitive damages, including emotional distress, financial loss, loss of consortium or similar claim, or other relationship issues arising from use of the Services.
• You waive all claims, actions, or causes of action, whether based on contract, tort, negligence, or otherwise.
• If liability is found despite this Agreement, CoupleWin's total aggregate liability to you for any and all claims arising out of or relating to this Agreement or the Services shall not exceed the greater of: (a) the total amount you paid to CoupleWin in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred dollars ($100.00 USD).

9. Indemnification

You agree to indemnify, defend, and hold harmless CoupleWin, its affiliates, directors, employees, and representatives from any and all claims, liabilities, damages, and expenses (including attorneys' fees) arising from:

• Your breach of this Agreement;
• Your misuse of CoupleWin's Services or materials; or
• Your violation of any law or rights of any third party.

10. No Guarantee of Results

CoupleWin does not guarantee that participation will:

• Resolve or improve relationship issues;
• Improve mental, emotional, or physical health;
• Produce financial, emotional, or relational success.

Results vary by individual and circumstance.

11. Intellectual Property

All CoupleWin content — videos, text, images, and materials — is protected by copyright and may not be reproduced, downloaded (except where explicitly permitted for personal use), redistributed, shared, or resold without written permission.

Your subscription grants you a limited, non-exclusive, non-transferable, revocable license to access and view CoupleWin content for personal, non-commercial use only during your active subscription period. This license terminates automatically upon cancellation or termination of your subscription.

12. Governing Law and Venue

This Agreement shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict-of-law principles.

Subject to the arbitration provisions below, any legal action permitted to be brought in court shall be brought exclusively in the state or federal courts located in Sheridan County, Wyoming.

13. Dispute Resolution and Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to this Agreement or the use of CoupleWin Services shall be resolved exclusively through final and binding arbitration, rather than in court, except that you may assert claims in small claims court if they qualify.

The arbitration shall be administered by the American Arbitration Association in accordance with its applicable rules.

The arbitration shall take place in the State of Wyoming, unless otherwise required by applicable law or agreed upon by the parties.

You agree that:

• You are waiving the right to a trial by jury.
• You are waiving the right to participate in a class action or class arbitration.
• All claims must be brought in your individual capacity only.

The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this arbitration provision.

Judgment on the arbitration award may be entered in any court of competent jurisdiction. Each party shall bear its own legal fees and costs, except as otherwise required by law or determined by the arbitrator. This arbitration provision shall survive termination of this Agreement.

14. Severability

If any provision of this Agreement is held invalid, the remaining provisions remain enforceable.

15. Entire Agreement

This document represents the entire understanding between you and CoupleWin and supersedes all prior agreements.

16. Customer Information Access and Consent

By registering for and using CoupleWin Services, you acknowledge and expressly consent that CoupleWin, LLC and its authorized representatives may access, view, store, and use information you provide, including but not limited to:

• Personal identification information (e.g., name, email, account details)
• Billing and payment information
• Relationship-related inputs, responses, or submitted content
• Usage data, progress tracking, and interactions within the platform

This access is used solely for purposes including:

• Delivering and improving the Services
• Processing subscription billing and renewals
• Providing customer support
• Personalizing user experience
• Internal analytics and program development

You understand and agree that:

• Your information will be handled in accordance with CoupleWin's Privacy Policy.
• CoupleWin does not guarantee confidentiality equivalent to therapist–client or attorney–client privilege.
• You should not submit sensitive medical, psychological, or legally confidential information through the platform.

By using the Services, you voluntarily consent to this access and use of your information.

17. Age Requirement

You must be at least 18 years old to use the Services.

18. Acknowledgment of Understanding

By consenting below, you acknowledge that you have read and voluntarily agree to this Disclaimer and Waiver, including without limitation the Subscription, Billing, Auto-Renewal, and Cancellation terms in Section 3, the Limitation of Liability in Section 8, and the Binding Arbitration and class action waiver in Section 13.

You understand that you are giving up substantial legal rights, including the right to sue CoupleWin in court and the right to participate in a class action, and do so freely and voluntarily.

You agree that electronic acceptance of this Agreement (including checking a box or clicking "I Agree") constitutes a legally binding signature.